I was with the same agency for 15 years. I never met anyone there and, except for the initial conversation, no one ever picked up the phone and called me even as my insurance went up year after year. I finally decided to shop around. The Seven Hills Agency, took the time to sit down with me face to face and explain why the coverage I had was outdated for my current situation and why it is important to have an annual review to make sure that I am taking advantage of all the discounts and to make sure my coverage is up to date. Although I only saved about 20% on my coverage from my previous policy, I had better coverage and more peace of mind knowing that I have an agent who cares. They called me once I received my policy and reviewed it with me and answered all of my questions. A+